Privacy Policy

Overview

DA International Group Ltd. (We, AlphaVPS) strongly believes that it's important to be as transparent as possible, regarding how we collect, process, store, share and use the personal information we gather through our website, web services and all other matters. We also believe that our subscribers and users should clearly understand how we handle their data. This privacy policy will outline all of the above and does not apply to information collected by third-party websites. Same policy will be updated periodically. As a company, based in the EU, AlphaVPS is committed in being fully compliant with the General Data Protection Regulation (GDPR). GDPR is an European privacy law, which is into effect as of 25th May 2018. It will replace EU Data Protection Directive and will become the single data protection law through the whole EU and it's members.

Information We Collect Automatically

When our users visit our website, use our services or fill a specific form, related to our offerings, some data is automatically collected (logged) by our servers. The collected information includes, but is not limited to the following:

• Cookie information
• Information from third parties
• Operating System and other information, regarding your computer or mobile device
• Browser information
• Timestamp (Date and time) of your visit
• IP Address
• Domain Name/Hostname

Information You Provide Voluntarily

In order to use our services or to conduct business with us, in any other means, our users will be prompted to provide certain personal information:

Users who sign up for our services, will be required to provide their real name, address, country, post code, telephone number, company name (where applicable), VAT/TAX ID (where applicable) and email address.

Users, who complete different subscription / marketing opt-in forms will be prompted to provide their email address.

Users, who fill out different forms on our website will be required to provide email and name.

Information We Gather Through Other Sources

If we deem appropriate or otherwise needed, we may source additional information from fraud and high risk scoring web services, namely - Maxmind and FraudRecord.

Cookies

AlphaVPS uses a couple of different kind of cookies - functional cookies, analytics and statistics cookies, advertising cookies and 'other kind' of cookies. The functional cookies are required for our website to function properly and as intended and at the same time - make the user experience better. Analytics and statistics cookies are cookies from web services such as Google Analytics, which help us analyze the performance of our marketing and remarketing campaigns, as well as the user behavior on our website. Advertising cookies are used in our advertising campaigns, such as remarketing tags and similar use cases.

AlphaVPS utilizes AdRoll/NextRoll for marketing and re-marketing purposes and may install cookies from them, should an explicit consent is given. Cookie consent duration is 1 year from date of acceptance.

It is your right to refuse accepting all or some of our cookies. You can do this, by adjusting the settings of your browser, according to your needs.

Payment Data Processing

AlphaVPS Utilizes 3 different payment gateways:

PayPal

When a transaction request is made, AlphaVPS passes the information to PayPal, the user gets redirected to PayPal's website and the transaction is made on PayPal's website. No identifying payment information is stored on AlphaVPS's servers.

BrainTreePayments (by PayPal)

When a transaction is made, AlphaVPS passes the information to BrainTreePayments. Our servers store only a special token, issued by BrainTreePayments, for the sole purpose of processing future payments automatically. The said token does not contain any kind of identifying payment data.

BitPay

For processing BitCoin payments. When a transaction request is made, AlphaVPS passes the information to BitPay, the user gets redirected to BitPay's website and the transaction is made on their website. No identifying payment information is stored on AlphaVPS's servers.

Considering no payment data is stored on AlphaVPS's (DA International Group Ltd's) servers, we are not enforced by law to be PCI-DSS compliant. We do ensure that all of our payment processors are PCI-DSS compliant and fully fulfilling their obligations, required by law.

How We Use Your Personal Data

All data processing handled by AlphaVPS is done for a specific reason or purpose. We do not process our user's data without justification in any case. In most of the cases, we process and use the personal information on the following basis:

• For accounting purposes and records - AlphaVPS issues VAT invoices to all of our clients. We are required by law to fill them up with certain personal or company information.
• For forming a contract - When our users sign up for our services, we enter in a Contract, requiring some personal information to be processed.
• For providing the services, for which the specific user has signed up for
• For providing pre-purchase or post-purchase support
• For providing product-related support
• For providing custom sales quotes or contracts
• For marketing our upcoming services (If consent is given)
• For sending news and information about upcoming events or upgrades
• For all other lawful purposes, which are in our legitimate interest and do not put in danger your fundamental rights

Disclosure of Personal Data

AlphaVPS will take all possible and reasonable measures to protect it's users' personal information safe from any unauthorized 3-rd party individuals or companies. We may share your personal information in various cases, including some of the following:

• When required by law or law enforcement or similar legal entities
• To satisfy government entities requests
• To cooperate with law enforcement
• With our Contractors or Sub-Contractors, when needed to provide you with certain services and support.
• With your consent - when you explicitly give us consent to share certain information
• In case of business acquisition

Retention of Personal Data

AlphaVPS will keep personal data for as long as it's required to fulfill the purpose for which it was collected - providing services, subscribing to our mailing list and others. We are required by law to keep paper copies of invoices issued to fulfill our accounting requirements, as well as tax requirements, for 10 years after the date of issue or 5 years after the date of completion of an external government audit.

Transfer of Personal Data

If by any reason, we need to transfer your personal data to other service provider, contractor or sub-contractor, as well as affiliate of AlphaVPS, we will ensure that it will be properly handled and receive the same level of protection, as if it remained with us and the new data processor will be fully GDPR compliant as we are.

Children

AlphaVPS's services are not suitable, neither designed to be used by children under the age of 18 years. Our services are strictly forbidden for such persons and We do not knowingly collect, store or share any personal information, belonging to children under 18 years. If you are under the age of 18 and provided AlphaVPS with your personal information, please ask your parent or guardian to contact us immediately, so we can delete all related data.

Marketing Emails and Campaigns

AlphaVPS may send marketing emails to users, who are in our opt-in lists. Such emails may contain information, however, not limited to - future services, promotions and upcoming events, in which we will take part in.

Your Choices

You may unsubscribe at any time from all promotional emails from us. You may disable your cookies to ensure no data is being stored in them and later - processed.

Your Rights

• You can easily modify, access, correct or update your account information via our customer panel
• You can request deletion of your account and personal data, by sending a written ticket, requesting it.
• You can opt-out of all marketing emails
• You can withdraw your consent for us to process your personal data
• You can inform a data protection authority, in case you believe your information was mis-handled
• Data portability - you can request all your personal information to be provided to you in a machine-readable format
• And all other means and rights, specified in the GDPR act.

Changes to Our Privacy Policy

AlphaVPS reserves the right to change, revise, modify, update or amend this Privacy policy at any time and in any matter. You should periodically check for updates.

GDPR Data Processing Agreement

Customers, who require a DPA, may view and download our DPA after requesting a direct link via a ticket.

By agreeing to our Terms of Service on sign up, you automatically accept our DPA.

Contact

If you have any further questions please, feel free to send us an email: support@dagroup.bg

See also our Terms of Service and Service Level Agreement.